OUR SERVICES
The services Croatia Times Travel provide to you are limited to the arrangement, co-ordination and delivery of your travel arrangements of which we control (if any).
CONTRACTING PARTY
The first named person on a booking request (“Lead Traveller”, “you”) confirms that you are authorised to request a booking subject to these Booking Terms and Conditions by all persons named in the booking request and by the parents and guardians for any party member who is under the age of 18 when the booking request is made. You are responsible for making all payments due on behalf of all party members. If the contracting party is a travel agent booking on behalf of travellers, by booking with us, the travel agent confirms it accepts our Terms and Conditions on behalf of those travellers.
YOUR DETAILS
Passenger names must be provided exactly as per passport, including middle names, at the time of booking, with passport copy. Any spelling corrections made after a deposit is paid must be sent in writing. If you do not advise the correct information and we must reissue airline tickets or other documentation, then you will be responsible for any fees charged (such as airline cancellation charges or reissue fees) in addition to our reasonable administration fees.
RESERVATION / BOOKINGS & PAYMENTS
All reservations/bookings are to be received in writing from the Travel Agent/Lead Traveller. All services must be paid in full no later than 90 days prior to start of first service. All vouchers are issued only upon receipt of full payment of the travel services.
MINIMUM BOOKING FEE
Bookings NZ$500 and under may incur a non-refundable booking fee of NZ$50 per file.
PRICES / CURRENCY / FLUCTUATIONS
All prices quoted are subject to change without notice. All rates stated are in NZ currency (NZ$), unless otherwise stated. Rates indicated for travel services do not include gratuities, National Park and Tourist Entry Fees or local taxes (unless otherwise specified). Prices do not include meals, beverages, personal expenses, airport taxes and levies (unless otherwise stated). Events beyond our control, such as currency fluctuations, changes to the price, cost of services or facilities may result in the prices charged to you being different to those shown in the rates. You should check all prices with Croatia Times Travel at the time of booking and prior to final payment. We reserve the right to increase the price up until the time of your final payment being received by us. Our prices are inclusive of the following services: product researching, consultation with travel agents and clients, communication and documentation, brochure production, marketing and printing costs. No representation has been made by us to imply that the same product may or may not be obtained at a lower cost. Receipt of your payment signify the acceptance of the cost of service provided on your invoice.
NON-REFUNDABLE BOOKING DEPOSIT
You will be required to pay non-refundable deposits:
Signature Range - Hosted Tour & Cruises: NZ$1,500 per person
Signature Range - Tour & Cruises: NZ$1,000 per person
Tour & Cruise Combos, Cruises from: NZ$750 per person
Sailing Holidays from: NZ$850 per person
Tours from: NZ$750 per person
Greece Island Hopping Packages from: NZ$500 per person
Tailor Made Packages from: NZ$500 per person
Rental Cars, Accommodation from: NZ$150 per person
Airfare & Travel Itinerary Quotation from: NZ$250 per person
Yacht & Boat Charters from: 50% of total cost
Active & Cycle Cruises & Tours from: NZ$750 or 25% per person (whichever is greater)
Non-refundable deposits are required at time of booking confirmation. If the deposit is not received by the payment due date, we reserve the right to cancel all travel arrangements without notice. The non-refundable deposits are specific to the services booked and invoiced, and these are non-transferable to other services, persons, or departure dates unless otherwise agreed in writing at the time of the booking confirmation. Deposits include Croatia Times Travel and supplier fees. Further to our standard deposits, some suppliers may require additional deposits, and these will be advised at time of booking.
Deposits are non-refundable for changes of mind or cancellations by you (subject to your rights under the Consumer Guarantees Act 1993). Final payment is required no later than 90 days prior to departure unless otherwise stated. Receipt of the deposit payment from you is confirmation you have checked your confirmed arrangements.
GROUP TRAVEL
Deposits are from NZ$250 per person at time of confirmation of quotation unless stated otherwise. Additional deposits may be required from time to time to secure specific services during peak travel times. Final payments are required 120 days prior to commencement of tour and no later than 90 days prior to NZ departure unless stated otherwise. If any member of the group cancels within 120 days, adjustments to the quoted costs may be necessary. This may mean that the group will be required to pay more per person than originally quoted. Groups & Incentive Programs may be subject to an additional agreement between the Agent and Croatia Times Travel.
PAYMENTS
Prices are based on cash, bank deposit/transfer.
In circumstances where a service provider is unable to complete the service which has been contracted to you, you agree that the remedy lies against that supplier & not Croatia Times Travel and you will not seek to dispute the payment to Croatia Times Travel.
CHANGE & CANCELLATION PENALTIES
Cancellation charges are additional to non-refundable deposits.
All cancellations must be received prior to the commencement of services in writing to Croatia Times Travel. No refund will be made for any unused service (or portion thereof) once date of services has commenced. Croatia Times Travel does not authorise any overseas Supplier to commit to any refund on our behalf.
Subject to your refund & remedy rights under the Consumer Guarantees Act 1993, the following Change & Cancellation Fees apply in addition to the non-refundable deposit as follows:
91 days before departure Loss of Deposits
90 - 61 days before departure 40%
60 - 46 days before departure 50%
45 - 31 days before departure 75%
30 - 0 days before departure 100%
Yacht & boat charter, individual tour & cruise: additional conditions may apply.
No Show: If you fail to check in at your designated hotel, tour, rental car provider, cruise or yacht charter, or any services as confirmed, 100% No Show Fee will apply.
Ferry, catamaran, bus & train bookings: Full payment required at time of booking.
Non-refundable and non-changeable once issued.
In addition to cancellation fees from Croatia Times Travel, some suppliers may charge additional cancellation fees which can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changed and when tickets or documents are reissued. Cancellation fees will be advised at time of cancellation.
Where you seek a refund for a cancelled booking for which payment has been made to the Supplier, we will not provide a refund to you until we receive the funds from that Supplier. Refund processing may take several weeks from confirmation of cancellation. Any refunds will be returned on the same account, same person(s) as the original transaction. Where we incur any liability for a Supplier cancellation fee for any booking which you change or cancel, you agree to indemnify us for that fee.
SERVICE / ADMINISTRATION FEES
Travel Quotations including airfare & itinerary enquiries, from NZ$250 per person
Amendments excluding supplier fees, from NZ$150 per person
Document reissues from NZ$100 per person
Train, bus or ferries from NZ$50 per person
Late booking fee within 7 days prior to NZ departure from NZ$250 per person
Reservations of restaurants, show entry, events from NZ$50
Setting up specialist itineraries from NZ$100
REFUND OF UNUSED TRAVEL ARRANGEMENTS
Any unused travel services 100% non-refundable or exchangeable unless agreed to prior to departure.
HOTELS
Accommodation “from” & “to” prices are calculated in the lowest twin share room category and NZ$ prices. Hotel prices change during conventions, congresses, fairs & special events and are subject to currency fluctuation. Hotel categories subject to change: 5* (Luxury), 4* (First Class), 3* (Tourist Class). The right is reserved to substitute hotels, when necessary, from those mentioned in your travel arrangements. Single Room standard in Europe usually means a small room with single bed. If a larger room or bed is required, this may be requested as ‘Twin or Double Room for Single Use’ and is at an additional cost. Twin Room may have either twin or double beds. It is common in Europe to join two twin beds & use as a double bed (French bed). Triple Rooms usually consist of two twins or one double bed plus rollaway or sofa bed as third bed. Hotel standards & services may vary from those of New Zealand. Twin share: If there are two or more of you travelling together on a twin share basis and one traveller elects to cancel, the cost of the hotel room may be adjusted to reflect single occupancy. Bed Tax: some hotels charge a bed tax payable on arrival.
MAPS & IMAGES
Maps and images are shown as general information and may not be to scale. Hotel and apartment photographs may not necessarily be the room that you occupy. Some images may show the location of the accommodation but not necessarily the apartment or hotel occupied due to image availability.
TRAVEL SERVICES VARIATION OR CANCELLATION
Croatia Times Travel and its agents reserve the right to vary, amend, modify or cancel travel services (“flights, accommodation, transfers, tours, and cruises”) due to events beyond our control including weather conditions, civil unrest or threat, epidemic, pandemic, force majeure or cancellation due to a lack of sufficient participants being achieved, as well as damage or delay of a cruise or tour programme and/or any other travel services.
PRICES / ERRORS / OVERSIGHT / OMISSIONS
We reserve the right to correct any errors in rates quoted or calculated for any service notwithstanding that the invoice may have been paid in full. It is your responsibility to ensure that all invoice details are correct, and you acknowledge that any errors in documents or travel services, must be notified to us within 24 hours of documents being issued.
TRAVEL INSURANCE
It is a condition of booking travel services through Croatia Times Travel that you are adequately insured for the full duration of your travel. You should ensure that such insurance is adequate to meet your travel requirements, including cover for medical expenses arising from sickness or injury during the travel period, non-refundable items, loss or damage to belongings, and cover for activities like cruise, snow, adventure sports, motor bike riding and high-risk activities. Any hire or use of a vehicle overseas will be subject to the rental agreement with the hirer, and you will be solely liable for any damage or infringement of local laws. Use of the travel services and any ancillary activities you take part in are at your own risk and Croatia Times Travel is not responsible in any way for your risk. Any recommendations Croatia Times Travel offers in respect of travel insurance are limited to the provision of information only. Croatia Times Travel are not authorised to give advice about travel insurance and you are responsible for travel insurance that is appropriate for your own personal circumstances. Croatia Times Travel highly recommend all travellers undertake a high level of personal responsibility to ensure that possessions, equipment and personal documents are closely monitored and protected at all times.
DOCUMENTATION
Travel documentation will not be issued until full payment has been received and all funds have cleared. It is our practice to send documentation electronically wherever possible. Hard copy requests may incur service fees.
INTERNET BOOKINGS
Products purchased online require immediate payment and services are usually non-refundable unless specified otherwise.
INCIDENTAL EXPENSES
Most accommodation suppliers require a credit card deposit upon check-in to cover any additional expenses that is not included in your holiday costs. Should you not have a valid credit card, some suppliers will require a cash deposit. In some cases, a service supplier may hold a deposit against your credit card. It is recommended that you have sufficient funds to cover your other expenses in addition to deposits as it may take a few days before these funds are returned to your credit card once the services have been completed.
Rental Cars - Car Rental companies require that the main Driver/Hirer present a valid credit card (Visa, MasterCard) in their name at check in along with a valid NZ and International Driver’s Licence. If you do not have a credit card available with sufficient credit to cover the car rental deposit and a valid driver’s license and voucher, it will not be possible to uplift the vehicle, and the booking will be considered null and void with no refund available.
LIMIT OF LIABILITY
Croatia Times Travel acts as a co-ordinator of travel services for travellers taking tours, cruises and associated travel arrangements for transport, sightseeing, hotel and cruise accommodation. We do not own, manage, control or operate by sea, air or land transportation, accommodation, or any other supplier of services (the Supplier). All tickets, documentation and invoices are issued subject to the terms and conditions specified by the Supplier. All services are subject to the laws of the country where the services are provided. The guarantees under the Consumer Guarantees Act 1993 apply to services supplied by us unless services are acquired for business purposes which exclude such guarantees. If services are acquired for business purposes, we will not be liable for any loss or damage of any kind whatsoever, including consequential loss or damage however so caused. We exercise care in the selection of reputable Suppliers. When we make bookings with Suppliers, we are acting as a booking agent for such Supplier, owner and contractor. All travel, tours and facilities and accommodation services are supplied directly to you by the Suppliers. We have no control over the facilities or services themselves, or the way they are provided by the Suppliers.
We alert you to the following risks and limitations on our liability arising from bookings with Suppliers: All bookings, prices and taxes are subject to any change in conditions imposed by such companies, firms or persons. We are not liable for any loss or damage for sickness, personal injury, accident, death, loss, damages, delays, increased expense or any other irregularity incurred or suffered by you as a result of the act or default of any company, firm or person concerned, who is not employed by Croatia Times Travel. In circumstances where a Supplier is unable to complete the service which has been contracted to you, you agree that the remedy lies against that Supplier and not Croatia Times Travel and you will not dispute the payment to Croatia Times Travel. We are not liable for any loss or damage which results from the act, default or omission of any person other than ourselves, our employees or any cause independent of human control. This includes (but is not limited to) loss or damage which arises directly or indirectly from any act of God, force majeure, weather disruption, dangers incidental to the sea, fire, breakdown in machinery or equipment, acts of government or other authorities de jure or de facto, wars whether declared or not, hostilities, civil disturbances, strikes, riots, deaths, pilferage, epidemics, pandemics, quarantines or medical or customs regulations.
DISABLED PASSENGERS
If you cannot travel independently or need any form of assistance, you must be accompanied by a companion who will be able to assist you. Due to safety & space limitations, wheelchairs cannot be carried on some coaches & cruises. For some travel services, you may be required to present a Doctor’s Certificate to verify your level of fitness for travel.
REFUSAL OF CARRIAGE
Tour Operators, Cruise Companies and Airlines have the right to remove customers from their service for various reasons that may impact the enjoyment or safety of other participants. These reasons may be (but not limited to), the physical, medical, mental health of the participant, unruly or antisocial behaviour, or the carriage of prohibited substances or materials, failure to follow any reasonable instructions of the Tour Operator’s employees, commit any act that is illegal, obscene, or inappropriate while on a trip. Should the Tour Operator or any of their employees determine in their sole discretion to remove you or a member of your travel party, we will try to assist you in a reasonable manner to continue with your journey. Any cost relating to this will be at your sole expense. No refunds will be given for any unused portion of your trip in these circumstances.
SMOKING RESTRICTION
There is no smoking while on board a motor coach. On Escorted Tours, frequent sightseeing & rest stops will be made at which time there will be opportunity to smoke.
VISA / PASSPORTS
For all travel services from New Zealand you will require a valid Passport with a minimum expiry period of 6 months from the date of return to New Zealand. Some countries also require you to have an electronically readable passport. You are responsible for arranging your own passport, visa, enter/re-entry permits, health requirements including inoculations and ensuring you meet the requirements of immigration and other government authorities in New Zealand and in overseas territories. Any fines, penalties, payments or expenditures incurred because of passport, visa and health documents not meeting the requirements of those territories will be your sole responsibility. We do not accept liability should you be refused entry into any country regardless of having a visa, except to the extent caused by fault on our part.
TRAVEL ADVICE
We recommend that you contact the Ministry of Foreign Affairs and Trade or visit their website at www.safetravel.govt.nz for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with SafeTravel, so that you may be more easily contacted in an emergency.
SERVICE SATISFACTION
If during your holiday, you encounter any situation where the service supplied to you does not meet your expectation, please take the matter up with the Supplier immediately. Your contract for each service is with the Supplier. If this is not possible immediately, or if you are still dissatisfied, contact your travel agent. Both we & your travel agent will endeavour to investigate on your behalf with the Supplier to resolve the matter.
PROCEDURES FOR COMPLAINTS / LEGAL CLAIMS
It is important that all claims are reported in writing to the local handling agent, service provider or Supplier at the time of occurrence and a copy must be emailed to Croatia Times Travel prior to departing the country of occurrence. All refund claims must be submitted to Croatia Times Travel within 7 days of completion of the travel services and arrangements. No refund will be made for any unused service (or portion thereof) and/or for any reason once the client has departed from New Zealand provided we have carried out the service with reasonable skill and care, and you may not be entitled to a refund from any Supplier.
JURISDICTION
Any claim or legal action in connection with the provision of our services to you will be governed by the laws of New Zealand. Any claim or legal action against the Suppliers is likely to be subject to the terms of your contract with them & may be governed by the laws of other countries.
PRIVACY POLICY
We are committed to protecting your personal information and agree to handle your personal information in accordance with our Privacy Policy, which is available at www.croatiatimestravel.com
By providing personal information to us, you agree that our Privacy Policy will apply to how we handle your personal information, and you consent to us collecting, using and disclosing your personal information as detailed in our Privacy Policy. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. Such recipients may include the overseas travel service providers (e.g. airlines, accommodation or tour providers) with whom you make a booking. These travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business is based. Generally, we will only disclose your personal information to these persons in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. Where we disclose your personal information to any person (including any overseas recipients), you agree that we will not be required to ensure that person’s compliance with New Zealand privacy laws or otherwise be accountable for how they handle your personal information. When used above, “disclose” includes to transfer, share, send, or otherwise make available or accessible to another person or entity.
NEW ZEALAND HEAD OFFICE
CROATIA TIMES TRAVEL LIMITED
182 Lincoln Rd, Henderson
PO Box 104 056
Auckland 0654
New Zealand
NZ Toll Free: 0800 CROATIA
Tel: +64 9 838 7700
Email: info@cttravel.co.nz
Website: www.croatiatimestravel.com